RETURN POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS & EXCHANGES

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Once we have received your item, we will process your refund or ship your exchanged item.

RETURN PROCESS

To return an item, please email customer service at regangray@outlook.com to obtain a Return Merchandise Authorisation (RMA) number and return address. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the address stated in the email.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Custom Order

     ●     Altered Clothing (re-sized, tailored or custom sizing)

  ●     Made-To-Order Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE

     ●     Sale items are FINAL SALE and cannot be returned.

CONTACT

If you have any questions concerning our return policy, please contact us at:

regangray@outlook.com